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Portal Home > Knowledgebase > email > Useful Information


"Secure Connection Failed" error when sending email from iPhone or iPad
If you get the below error message when trying to send email from your iPhone or...
Can I send emails using DKIM?
No, DKIM is not supported on our shared hosting platform. However, you can set up...
Can I use my own SMTP server?
Yes, just ask your SMTP server provider for connection details. Some ISPs may...
Do you have an SMTP (outgoing mail) server I can use?
Yes, our outgoing mail server is called: mail.'yourdomain.com' To use it...
Does Hosted Exchange support shared folders?
At present, this feature is not available.
Email Sending Limits
Below are the usage details for the various methods of using our systems to send...
How can I change my mailbox password?
You can change your mailbox password either in your control panel or by clicking...
How can I sync my Webmail calendar to iCal on my Apple Mac with CalDAV?
iCal supports per-account calendar sync for multiple calendars. Before you start,...
How can I sync my Webmail calendar to Microsoft Outlook using CalDAV through WebSync?
To setup Websync with Outlook, you must first download the Websync Plugin which...
How can I sync my Webmail calendar to Mozilla Sunbird with CalDAV?
Sunbird supports calendar sync on a per-calendar basis, rather than a per-account...
How can I sync my Webmail calendar to my Android smartphone with CalDAV?
The Android operating system does not support CalDAV sync using the built-in...
How can I sync my Webmail calendar to my iPad or iPhone with CalDAV?
To sync your Webmail calendars with an iOS device (eg iPhone, iPad):- - Go to...
How do I handle SPAM/UCE/UBE?
Junk mail filters use special technology to strip out junk mail before you...
How Do I set up a mailbox in Thunderbird?
1) Go to the 'Tools' menu, and click 'Account Settings'. 2) Under 'Account...
How do I set up an Exchange mailbox on an iPhone or iPad?
You can setup your iPhone or iPad to receive mail from one of your Exchange...
How do I set up POP3/IMAP email on an iPhone or iPad?
You can setup your iPhone or iPad to receive mail from one of your mailboxes as...
How do I setup Mac Mail to access my mailbox?
To setup a mail box using IMAP within Mac Mail on OSX please follow the...
How do the email forwarding and mailboxes options interact?
If you have an individual forwarding and a mailbox for the same address they will...
How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPad
This article only applies for mailboxes setup as IMAP mailboxes on your iPhone or...
Is there a limit on attachement sizes when sending via Webmail?
Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger...
Is there a size limit for email sent to my account?
There is a limit of 30MB for attachments for emails sent to your mailbox, should...
Unable to send email from iPhone or iPad
If you find you are unable to send email from your iPhone or iPad, it may be...
WebMail - Address Book
Use the address book to store your friends, contacts or important addresses. You...
WebMail - Calendar
Webmail's calendar allows you to schedule tasks and organise your time. To...
WebMail - Compose/Send Email
To send email via Webmail:- Log in to your account. Click New > New...
WebMail - Modifying Settings
Use the "Settings" panel to modify the preferences of your email account. Tailor...
What is a POP or POP3 box?
POP (or POP3) is an early email protocol used to access mailboxes. It's very...
What is an autoresponder?
This feature allows an email address on your account to automatically respond...
What is my mailbox size?
Standard mailboxes have a capacity of 400Mb - this applies to mailboxes when...
What is SMTP?
SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email...
What is the difference between POP3 and IMAP4 mail?
All major email clients allow mailboxes to be accessed via either POP3 or IMAP4....
What server address should I use with the Outlook webmail contact sync tool?
To synchonise your webmail contacts with Outlook, you'll need to download the...
Why are whitelisted email addresses appearing as spam?
If you have setup your spam settings to change the subject of emails detected as...
Why have we seen an increase in the amount of spam / junk email we're getting?
Spam volumes can change from day to day by quite a large amount. If you're...

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