You can perform a manual backup of your website and settings by logging into your hosting control panel,
Under the files section you will find an icon called Backup / Restore
From here you can create and download or restore backup files.
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If you have not backed up for a while and need us to recover your site, then we create backups that cover the last 30 days,
There is however a fee of £5 plus VAT for us to restore a backup for you as there is some amount of work involved